SCHEDULE OF SERVICES

SCHEDULE OF SERVICES

effective January 2018

These fees include our initial consultation, research and development of the itinerary, and close consultation with you on revisions until all the details match your needs. We book the components included in your itinerary and manage the booking with personal attention to detail. Additionally, we are here for support while you travel and we always follow up with you upon your return to go over all the details of your trip. 

 

You’ve earned your place in this world where the finer things are your things. You have a top financial advisor. A top tax advisor. Maybe even a top attorney, interior designer, trainer, nutritionist and stylist.  So who plans what you do with your most precious commodity… your TIME?

Given our high service level combined with our unparalleled partnerships around the world, these fees pay for itself in spades when you consider the time saved, resources you’d never know about, and one-on-one advice.  You can be sure to count on memorable moments not just once in a lifetime, but every time!

 

The Melissa Reese Travel & Brownell Advantage

 

There are many advantages to working with the oldest travel agency in North America, and our deep relationships with the very best luxury travel companies in the world is chief among them. We are a top producer and “preferred” partner with the world’s best cruise lines, hotels and resorts, tour operators and destination management companies. Our contacts are, more often than not, the owners and chief executives of these companies and that means you have a voice all the way to the top.

We are members of virtually every affinity club and preferred partner program that is important to our clients. This translates into very special treatment, benefits, access, amenities and savings for you. These programs offer our clients rare and exclusive opportunities not available by booking directly, through websites such as Expedia and Travelocity, or through other travel agencies.

We have a saying in travel, “You can’t VIP yourself!” Imagine calling a reservations agent at a hotel and saying, “I am arriving at your hotel on June 1 and I am very important. I would like for you to recognize me by name, and have a small gift waiting for my sons. I would also like complimentary breakfast in my room each day. Please let the General Manager know that I am arriving, and I expect him to recognize my stay with a hand-written note delivered to the room.”

You may not be comfortable requesting that type service, but we are. Our partners welcome our guests with personalized service and treat them as welcomed friends, not reservation #34vb8734-09.

When a reservation is made for a Brownell Traveler,

our contacts on the ground stand a little straighter and shine their shoes a little brighter.

The following fees will be applied to all travel initiated in 2018.

 

 

HOTEL ONLY BOOKINGS

  • NO FEE if you know when you want to go and at which property you want to stay

  • $100 per trip if there is research involved in finding you the perfect property

 

When you book through us we can get you perks and benefits at Virtuoso* and partner hotels that you cannot get when you book directly or through an online booking engine. These valuable benefits often include complimentary breakfast for two, an upgrade on arrival and resort, spa or food and beverage credit.  *Please note that if the hotel is not a member of Virtuoso we will not be able to get you Virtuoso benefits.

 

CUSTOM TRIP PLANNING

Plan-to-go Fee

  • $250 - for all trips that are 10 days or less, with 1-6 people is require to initiate travel planning

  • Trips that are longer than 10 days or trips with more travelers will be determined on a case-by-case basis

  • Non-refundable once travel planning has commenced

 

Itinerary Management Fee

  • 15% on all land arrangements - for maximum transparency, we request NET pricing (meaning industry pricing without a markup) from our partners and charge a 15% itinerary management fee on all services we book. The itinerary management fee does not apply to hotels that we book directly.

  • Non-refundable once final payment has been made (in addition to any cancellation penalty imposed by the supplier)

LATE BOOKING FEE

  • $250 - Travel planning services that are requested less than 30 days prior to departure (in addition to planning fee)

AIRLINE TICKETS

  • Domestic, Mexico, Canada and Caribbean (except Cuba) – $50 per ticket with a $200 max per family

  • International and Cuba Tickets – $100 per ticket with a $400 max per family

  • Airline Frequent Flyer Tickets are $200 per ticket

  • American Express Points Tickets are $250 per ticket

 

TRAVEL PROTECTION INSURANCE

  • Travel Protection Insurance is optional, but is always highly recommended for every traveler to protect all non-refundable travel components.  It is recommended that travel advisor fees are included in your coverage.

 

These fees include our initial consultation, research and development of the itinerary, and close consultation with you on revisions until all the details match your needs. We book the components included in your itinerary and manage the booking with personal attention to detail. Additionally, we are here for support while you travel and we always follow up with you upon your return to go over all the details of your trip.

 

All fees are non-refundable and subject to change on a case-by-case basis.

 

PLEASE NOTE: Due to the complex nature of travel planning, we prefer to handle the whole booking process and not to book “A la Carte” components to a trip that you have already partially booked on your own. We have learned from experiences that it can be confusing for everyone to have different components booked by different people and makes it very hard for us to ensure the level of service we aim to provide on all trips.